Electronic Housebill Client Support

Submitted by admin on Wed, 07/12/2017 - 10:16

As you are aware, regulatory amendments published in the Canada Gazette, Part II, made eManifest requirements legally binding and a voluntary compliance period is in effect for freight forwarders to transmit advance electronic house bill (ehouse bill) data on consolidated freight.

I am pleased to advise that the CBSA is now offering an ehouse bill client support service to assist freight forwarders and facilitate their shipments into Canada.

Freight forwarders can use this service to ask ehouse bill questions, resolve related operational issues, and learn about freight forwarder requirements.  Additionally, this service will support border services officers processing ehouse bills.

Electronic house bill client support is available by telephone as follows:

Eastern Canada shipment destination

Monday to Friday, 8:00 a.m. to 4:00 p.m. ET.

Marine mode: 514-350-6169

Air mode: 514-633-7844 ext. 2069

Highway mode: 450-246-8051

Western Canada shipment destination

Monday to Friday, 8:00 a.m. to 4:00 p.m. PT.

All modes:  604-666-0098 

The contact information above is available on the eManifest Regional Client Support web page. 

Additional Resources

For more information about ehouse bills, Electronic Data Interchange (EDI) clients may request a copy of the Electronic Commerce Client Requirements Document (ECCRD) – Chapter 5: ACI/eManifest House Bill from the Technical Commercial Client Unit (TCCU). eManifest Portal clients can view the ECCRD – Chapter 8: ACI/eManifest House Bill Portal on the CBSA Web site.